If you've ever had a shared hosting account in the past or you've dealt with any other online service, you are probably aware from personal experience that for a lot of things it is better to talk to a live person on the phone rather than exchange support tickets or e-mail messages. If you'd like to know more about a particular service before you decide to purchase it or in case something small has to be made, for example, it is really far easier and quicker to get it done real-time. If you are able to speak with representatives by phone, it's very likely that you are working with an actual website hosting provider, not just a reseller. The level of support that you will get over the phone may differ between different suppliers - from general issues to dedicated technical support. Generally most suppliers supply pre-sales assistance and first level telephone support, while more complicated technical issues are resolved through e-mail and tickets.
Phone Support in Shared Hosting
We believe that having the option to consult with a live agent is very important, for that reason we have three support lines worldwide (Australia, USA and UK) and you are able to reach us over the phone for fourteen hours every day. In case you consider acquiring one of our shared hosting, for example, you are able to phone us and find more about our solutions before you order in order to make sure that we meet all system requirements for your sites. Following your order, you can contact us about all the sales and / or billing problems you may experience, or get any type of general or basic technical info you need. We've tried to find the balance between phone and ticket support, so for strictly technical matters you'll have to use our ticketing system, which will help you track the communication together with any new developments in the resolution of the issue.