Should you ever face a problem with your site and be unable to handle it on your own, ask the respective web hosting provider’s client service staff to assist you to bring the site back online. A prompt solution would be the most optimal scenario, but many companies respond within 24 hours or even more, particularly if you are dealing with a hosting reseller. Even if the problem can be solved swiftly, your site may not work satisfactorily or it may not be accessible whatsoever for a longer stretch of time, so you may lose prospective customers because it’s very unlikely that anyone would be inclined to revisit a website that is inoperative. With that said, you should make certain not only that you can reach your hosting company, but also that they can answer and help you in a timely fashion. If a script update doesn’t go smoothly or if you delete something unintentionally, for instance, the website should be restored promptly in order to prevent protracted inaccessibility.
One-Hour Response Guarantee in Shared Hosting
In case you’re using one of our shared hosting and you have a question or experience some difficulty, you can contact us 24/7 by submitting a ticket or by sending an email and we promise that you’ll get a reply within the hour. In case the issue can be sorted out, we’ll do it before we respond, whilst if there’s something that you need to do on your end, we will provide you with all the necessary details – what possible solutions to try, what settings to check, and so on. Typically, you’ll get a reply within maximum half an hour, which suggests that waiting for hours on end or even for more than a day to get help is something unthinkable. Our 1-hour response guarantee applies to any enquiry that you might have – billing, general or technical.