If you’ve bought a web hosting package and you’ve got some inquiries connected with a particular function/feature, or in case you have stumbled upon some issue and you require assistance, you should be able to touch base with the respective help desk support team. All web hosts use a ticketing system no matter if they provide other methods of contacting them along with it or not, because the most effective way to fix a problem most often is to send a ticket. This type of communication renders the replies exchanged by both parties simple to track and enables the customer service technicians to escalate the situation in the event that, for instance, a sysadmin must intervene. In the general case, the ticketing system is part of the billing account and is not directly connected to the hosting space, which suggests that you’ll need to have at least two different accounts to touch base with the client support team and to actually administer the hosting space. Incessantly switching from one account to the other may often be a headache, not to mention the fact that it requires a long period of time for the vast majority of web hosting companies to process the ticket requests themselves.