The presence of the customer and technical support that a shared hosting company provides can tell you a lot about the services which they supply too. In case you are allowed to use only emails or tickets, you have most likely discovered some reseller and not the actual web hosting supplier. When this is the case, you will probably have to wait for a few days in order to get an issue resolved as your reseller may not be checking their communication on a regular basis or they may need to get in touch with the actual web hosting company for further assistance. When the provider offers various ways of communication with quick response time available at any moment, they are most likely the top provider, not just a reseller. Therefore you'll benefit from well-timed assistance and top-notch support as they'll have instant access to the servers where your account is. Regardless of the issue - sales or technical, it's generally much better to communicate with your hosting company directly using your preferred way of communication.
24/7 Customer Support in Shared Hosting
The customer and tech support services for all of our shared hosting plans are round-the-clock, therefore you can forget all about waiting for several days to get assistance. If you are not our client yet, you can phone us, chat with a representative or send an e-mail. In case you already have an account, you can open a support ticket on top of the other three options for contact. You'll be able to select the best way to contact us depending on what your location is or what kind of equipment you are using. We can easily help you for almost any hosting-related query that you have or issue that you may encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even in such a case the maximum response time will never exceed one hour.